1.How can I track the status of my order?
Please email us at csr@sharpgears.com to check the status of your order.
2.Can I return or exchange my purchase if I don't like it?
Please read our Easy Return & Exchange Policy for more information.
3.How do I place an order online?
Our website is designed for easy shopping experience. You can either browse our extensive collection or use the search box to find items that you need using keywords or item number. You can also place your order over the phone.Just call 1.866.696.4644 (8AM to 8PM Mon-Fri EST) and we will gladly assist you in your shopping.
4.How do I determine the shipping charges on my order?
Shipping charges will automatically appear when you add an item on your shopping cart. You can also visit our page about Shipping, Handling & Taxes for more information.
5.Will you charge sales tax on my order?
We don't charge sales tax on any order, except orders from Georgia.
6.Do you ship to an international address?
Yes we do ship to an international address. Shipping charges will apply depending on the destination and total amount of order.
7.What methods of payment do you accept?
We accept Visa and MasterCard cards for now but we are aligning more methods Amex, Discover, Checks, and Paypal.
8.How do I know if ordering online is secure?
Protecting your security while shopping with Sharpgears is very important to us. That is why we use Secure Sockets Layer (SSL) technology to protect the security of your credit card information. For more information on how we secure your online shopping, please visit our Secure Shopping page.
9.Why isn't my browser working with your site?
We use Highly Secure 2048 Bit SSL for our website security. If your browser is not working properly, please call us at 1.678.704.6488 and one of our customer service representatives will be more than happy to assist you.
10.Does my computer need to accept cookies to shop on Sharpgears?
Yes, you need to accept Sharpgears cookies for online secure shopping. But once you close your browser window or placed your order, all cookies will be automatically destroyed.